Story behind the app
9am is an Integrated Field Staff Management & Customer Care System conceptualized by Users with decades of experience in Customer Care / Relationship Management & designed by IT veterans. Genesis of the application lies in the problems faced by the designers of this application as they ran there own Sales & Service company. 9am is an application that they wished they had when they ran the service company.
9am focuses these Issues & Resolution of Operational Issues faced by the Customer Care Companies as they execute their business. The design philosophy of 9am is to provide a win-win platform to all stakeholders the Company - their clients - staff & to eleminate the "Friction" poits between them.
Managers managing Field Teams face the issue of limited knowledge of exact locations of their team as they try to manage allocation of tasks. With 9am, this information will just be a click away, the managers will be able to take informed decisions as they allocate resources to tasks. This improves response time and brings down the Conveyance Expense for the company, a win-win for both the Customer and the Company.